Deposit Protocol

Late & No-Show Policies 

We ask you to arrive before your scheduled appointment time within normal operating hours so you may benefit from your full exam time. A grace period of 15 minutes will be granted for unforeseen delays that you may encounter while traveling to our hospital. If you arrive more than 15 minutes late for an appointment, we will offer options of being seen as a work-in, drop-off admission, or rescheduled if our schedule permits. We strive to ensure clients and patients are seen in a timely manner and appreciate your on-time arrival. If you are unable to keep an appointment, notify us by phone at least 24 hours in advance to reschedule and so we may help another patient in need. Missed appointments will require prepayment of the exam fee when rescheduling. When this prepaid appointment is kept, the fee will be applied to the invoice. If the prepaid appointment is not kept, the fee will be forfeited. 

  

Multiple Pet Appointment Policy  

To discourage no-show appointments, we may ask for a $50 deposit per pet when booking an appointment slot for multiple pets on a case-by-case basis. This deposit will be applied to your invoice on the day of the appointment. If you do not arrive for your appointment or do not reschedule at least 24 hours prior to the appointment, your deposit will be forfeited. We do not allow multiple pet appointments to be booked through our online portal. If you would like to bring in more than one pet at a time, please give us a call at 972-874-8387. 

 

We appreciate your understanding, and continued trust in us to care for your furry family members!