Policies & Payments
Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
Cross Timbers Animal Medical Center has our very own online pharmacy, designed to make fulfilling your pet's needs easier and more streamlined! Starting November 1st, 2025, we will no longer be signing off on prescriptions from outside pharmacies including, but not limited to, Chewy, 1-800-PetMeds, Allivet, etc.
Should you need assistance, we are more than happy to send you a personalized prescription and checkout link.
The purpose of this change is to ensure that our patients receive only the highest-quality products. Unlike many other online providers, our pharmacy is backed by our trusted vendors. This means that if your pet experiences a reaction or adverse effect, you're covered for specific treatments. This assurance and quality control are only available through our approved pharmacy.
If you would still like to get your medications from an outside pharmacy, you can request a written prescription to be picked up at our front desk. As a reminder: all medication refills, including written prescriptions, require 24-48 hours advance notice to fill.
Visit our online store here!
